Legal
Privacy Policy
How Springup Solutions, LLC collects, uses and protects the information you share with us on this website.
- Last updated November 13, 2026
- We never sell your information
We collect what you type into our forms, plus basic technical data to keep the site secure.
We don't sell or rent your information, and we don't use advertising or tracking cookies.
We text only if you agree, and you can reply STOP at any time.
Ask us to see, correct or delete your information at any time.
Springup Solutions, LLC ("SpringUp", "we", "us") is a Social Security Administration–approved Ticket to Work Employment Network. This policy explains what information we collect through springupsolutions.com (the "website"), how we use and protect it, and the choices you have. Using the website also means you accept our Terms of Service.
Information we collect
Information you give us
- Contact form: your name, email address, phone number and message.
- Referral form: the name, email address and phone number of the person being referred, whether they receive SSI or SSDI, whether they are 18 through 64, and any notes; and, when someone else makes the referral, that person's name, organization, email address and phone number, or a partner referral code.
- Career application: your name, email address, phone number, the position you're interested in, a cover note and your resume.
- Partner registration and partner area: your organization's name, description, address and website, the contact person's name, title, email address and phone number, the logo you upload, and the email address and password used to sign in to the partner area.
- Your consent choices: whether you agreed to be contacted by phone, text message or email, and when.
Information collected automatically
Like most websites, our servers record technical information such as your IP address, browser type, the pages you visit and the time of your visit. We use it to run the website, prevent abuse (for example, limiting repeated form submissions) and fix problems. We do not use analytics, advertising or social media tracking tools on this website.
How we use information
- To answer your questions and contact you about Ticket to Work, career counseling, benefits counseling and our other services.
- To check whether a referred person may be eligible for Ticket to Work and to start services with them.
- To review job applications for positions at SpringUp.
- To review partner registrations, prepare partner agreements and give partners access to the partner area.
- To send messages you agreed to receive, such as appointment reminders and updates about your services.
- To keep the website and our systems secure, and to meet our legal and Social Security program obligations.
Information sent through the website goes into our secure case management system, where only SpringUp staff who need it can see it.
Text messages (SMS)
If you check the consent box on one of our forms, or otherwise agree, Springup Solutions, LLC may send you text messages about your inquiry, referral or services, such as appointment reminders and follow-ups. Message frequency varies. Message and data rates may apply.
- Reply STOP at any time to stop receiving text messages, or HELP for help. You can also call us at (877) 360-6005.
- Agreeing to receive text messages is not a condition of receiving our services.
- Carriers are not liable for delayed or undelivered messages.
We do not share your mobile information with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third party, except the service providers that deliver our messages on our behalf.
How we share information
We do not sell, rent or trade your personal information. We share it only:
- with the Social Security Administration and its Ticket to Work program contractors, when needed to assign your Ticket to SpringUp, report on services or receive payment for them;
- with service providers that work for us, such as website hosting, email, text messaging and electronic signature services, only to perform those services and under confidentiality obligations;
- with the referral partner who referred you, limited to the status of that referral;
- when required by law, legal process or a lawful request from a government authority, or to protect the rights and safety of you, us or others; or
- as part of a merger, acquisition or sale of our business, in which case this policy continues to apply to your information.
Cookies
The website uses only cookies that it needs to work: a security cookie that protects our forms from forged submissions, and, for partners who sign in, an encrypted sign-in cookie that expires after 8 hours. We do not use advertising, analytics or tracking cookies. Our pages load fonts from Google Fonts, which receives your IP address to deliver them; see the Google Privacy Policy.
How we protect information
The website uses encrypted (HTTPS) connections. Information you send is stored in our secure case management system, where access is limited by role and protected by sign-in and two-factor authentication, and documents such as resumes are stored encrypted. No method of storage or transmission is completely secure, but we use reasonable administrative, technical and physical safeguards to protect your information.
How long we keep information
| Information | How long we keep it |
|---|---|
| Contact form messages | As long as needed to answer you and follow up, and then as our business records require. |
| Referrals and service records | For as long as the Ticket to Work program and Social Security rules require us to keep them. |
| Career applications and resumes | Up to two years after the position is filled, unless you ask us to delete them sooner. |
| Partner information | While the partnership is active and for as long as the partner agreement requires afterwards. |
| Server logs | A short period, generally no more than 90 days, unless needed to investigate a security problem. |
Your choices and rights
- You can ask to see, correct or delete the personal information we hold about you, unless we must keep it by law or for the Ticket to Work program.
- You can stop text messages by replying STOP, and stop emails by using the unsubscribe link or contacting us.
- You can withdraw your consent to be contacted at any time; this doesn't affect contact made before you withdrew it.
To make a request, contact us using the details below. We'll confirm your request and respond within 30 days.
Children's privacy
The website and our services are for adults. The Ticket to Work program serves people ages 18 through 64. We do not knowingly collect information from anyone under 18. If we learn that we have, we will delete it.
Other websites
The website links to other sites, such as the Social Security Administration and Ticket to Work program websites. We are not responsible for their content or privacy practices; please read their own privacy policies.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it last changed. If we make significant changes, we will say so on the website before they take effect.
Contact us
Questions about this policy or your information? We're happy to help.
Mailing address
Springup Solutions, LLC115 Atrium Way, STE 218
Columbia, SC 29223